1. Information We Collect

When you browse our store, create an account, or place an order, we may collect and process the following personal information:

• Identity and Contact Data: Your full name, shipping address, billing address, email address, and phone number.
• Financial Transactions: Payment details required to process your transaction. These are securely handled and tokenized by our certified payment providers. We do not store your full card details.
• Technical Connection Data: Your IP address, device type, operating system, and browser configuration.
• Behavioral Analytics: Information on how you navigate, search, and interact with our store.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing, validating, fulfilling, and shipping your orders.
• Providing customer service, support, and claim handling.
• Sending transactional updates, such as order confirmations and tracking links.
• Sending promotional emails and style updates when you have signed up to receive them, in line with the CAN-SPAM Act.
• Measuring our advertising and showing you relevant ads on platforms such as Facebook and Instagram.
• Improving our website layout, product selection, and user experience.

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any of our emails, or by contacting our support team.

3. Sharing Data with Third Parties

We do not sell your personal information for money. We only share data with service providers that help us run our business, including:

• E-commerce Platform and Payment Providers: To host our store and securely process transactions (for example Shopify and Shopify Payments).
• Fulfillment and Courier Partners: To package, ship, and deliver your orders to your address.
• Email Service Providers: To send order updates and, if you have signed up, our marketing emails.
• Analytics and Advertising Partners: To analyze website performance and measure our ads (for example Google Analytics and the Meta Pixel).

Under some state privacy laws, using advertising cookies such as the Meta Pixel may be considered "sharing" personal information for targeted advertising. You can opt out of this at any time, as described in Section 6.

Some of our fulfillment, logistics, and software providers operate outside the United States, including in Europe and Asia. Your information may therefore be processed in other countries, where it remains subject to the protections described in this policy.

4. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, to handle returns or warranty claims, or to comply with applicable tax and accounting laws.

5. Cookies

Our website uses cookies to run efficiently. We group these cookies as follows:

• Functional Cookies: Needed for technical stability, including cart storage and secure checkout.
• Analytical Cookies: Used to understand traffic flows and site performance.
• Marketing Cookies: Used to show relevant, tailored ads on external social platforms.

You can manage your cookie preferences at any time through your browser's privacy settings or, where shown, our cookie banner. For full details, please see our Cookie Policy.

6. Your Privacy Rights

Depending on the state you live in (including California, Colorado, Connecticut, Virginia, Texas, and other states with consumer privacy laws), you may have the right to:

• Know what personal information we collect about you and request a copy of it.
• Request the correction of inaccurate personal information.
• Request the deletion of your personal information, subject to legal exceptions.
• Opt out of the sale or sharing of your personal information and of targeted advertising, using the "Do Not Sell or Share My Personal Information" link in our store footer.
• Appeal our decision if we decline your request.

We honor Global Privacy Control (GPC) signals sent by your browser as a valid opt-out request. We will not discriminate against you for exercising any of these rights. You may also use an authorized agent to submit a request on your behalf. We may need to verify your identity before completing a request, and we aim to respond within 45 days.

7. Children's Privacy

Our store is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

9. Contact Us

To exercise any of your privacy rights or ask a question about this policy, please email us at info@marlowvance.com with the subject line "Privacy Request".